Improvements to promo codes, email scheduling and extra guest rates

Improvements to promo codes, email scheduling and extra guest rates

We’ve launched three time-saving improvements to our Seekom property management system to help you make 2023 your best year yet.

These improvements enable you to set start and expiry dates for any promo codes you create and give you more power to schedule important emails to be sent to guests at specific times of day. We’ve also streamlined the process for setting the rates for extra guests staying at your accommodation.

Add start and end dates for promo codes

We have added the ability for users to add a date range to promo codes, giving you complete control over when they become active and when they expire. This removes the need for manual intervention and the possibility of being stuck charging a lesser rate because the code hadn’t been updated.

Previously promo codes could only be set as active or non-active, meaning users would need to remember to change them once a promo period was finished.

Add start and end dates for promo codes
Add start and end dates for promo codes

Schedule emails to be sent at specific times of day

Communication is key to supporting good relationships, so we’ve given users the option to schedule emails to guests at specific times of day, rather than just a set number of days before or after a ‘trigger’ action takes place.

One way to make use of this new option could be to set up and schedule an email to be sent to all guests shortly before the end of their stay to offer a late check out for an additional fee.

Schedule emails to be sent at specific times of day
Schedule emails to be sent at specific times of day

Set start and end dates for temporary or seasonal extra guest rates

Our latest upgrade allows you to create start and end dates for any extra guest rates introduced within Seekom. This was already possible for seasonal base rates, but extra guest rates had to be adjusted manually whenever a change was required.

By setting these rates up in Seekom well ahead of time, you can remove the need to remember to manually change anything before or after a seasonal rate period starts and ends.

For example, a campsite that usually charges a base rate of $40 and an extra guest rate of $20 might use the feature to set up a seasonal base rate of $55 and $30 per extra guest over Christmas, and then $55 base rate and $25 per extra guest over their region’s anniversary weekend. These rates could be set up whenever it is convenient, avoiding the need to remember to make the changes manually during busy peak periods.

Set start and end dates for temporary or seasonal extra guest rates
Set start and end dates for temporary or seasonal extra guest rates

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data-import-export

Export Data for Seekom Import

Follow the instructions below to export your data for import into Seekom

IMPORTANT

 

We highly recommend sending us a test export of your data 1 week before your commissioning date, so we can check the data is okay and do a test run in a practice environment.

We will then require your final export the night before your account is commissioned, or the morning of commission (before 9am).

Any bookings made overnight after the bookings have been exported from your previous system, will need to be manually entered into your Seekom account after the import is completed.

Please note that all bookings will be imported into a ‘pseudo’ room and rate plan, usually named “import”.

You can manually amend the bookings into their correct room and rate plans, but this won’t be required as they should be assigned to the correct units regardless.

Any data which is missing (eg. payment records, guest details) cannot be imported into iBex if they are not included on the export file from your previous system.

We recommend checking your exported file has all correct data entered (eg. no fields are missing) before handing it over to Seekom Support be imported.

Only bookings are able to be imported into iBex, and other details (eg. rate plan values, credit card data) are not included in the import.

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