Seekom Support
Get in touch with us for support with your iBex Property Management System, Integrated Channel Manager or Website.
If you can't find the contact details you're looking for, feel free to contact us by pressing the button below.
For UK/EU Support, please get in touch with uksupport@seekom.com or by calling +44 20 3855 5939
Standard Business Hours
iBex System Support
Monday to Friday (8am to 4:00pm NZT).
Website Hosting Support
Monday to Friday (8am to 4:00pm NZT).
Excludes public holidays when our office will be closed.
UK/EU Support
Monday to Friday (9am to 5:00pm BST).
Standard Support
All our products include online help documentation and unlimited email support free of charge. If you are unable to find the help you need within the documentation, for or require further assistance:
- From your iBex system select Request Support or Report a Fault in the Help & Contact menu group, or
- Complete the form on our contact page, or
- Initiate a chat session (bottom right of this website), or
- Send an email to support @ seekom.com providing us with any details that our support team will need to ensure that they can respond to you with the help that you require.For website support email webhelp@seekom.com
Assistance is provided during standard business hours and is processed in order of receipt with an initial response being provided within 2 hours. If you would prefer to speak to a support consultant, please mention this in your email and a consultant will call you back once they get to your issue.
Priority / Emergency Support
As our support consultants are often assisting other users for standard support we request that you send an email so that all requests are logged and responded to in order of receipt. However, where immediate assistance is necessary you can either subscribe to a Priority Support Plan or request one off priority.
By calling the emergency number you accept the below terms
- One off emergency calls (jump the queue) during business hours are charged at $35 +tax (if applicable) per issue.
- One off emergency calls outside business hours are charged at $150+GST per call, plus $150+GST per hour of support provided.
- Charges may be waived if the issue is deemed to be an iBex system fault of a critical nature where no workaround is available.
027 511 4285
Suggestions
Got an idea? Here at Seekom we love to hear from you as to how the system can be improved to make your day to day use of our system more enjoyable. Please send your suggestions to us at support@seekom.com with the subject being ‘Enhancement Request’.
Please note that all enhancements are considered but we are unable to provide an estimated date of completion (if approved) when developed at our cost. If timeliness of a development is important to you please contact us to request a quotation.
Contact Us
PO Box 9300, Marion Square, Wellington 6141
Phone (NZ) : +64 4 974 9588
Phone (UK) : +44 20 3855 5939
Support: support@seekom.com
Websites: webhelp@seekom.com
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