Integrated Payment Solutions

SeekomPay is an all-in-one online payments solution designed specifically for the accommodation industry to help you streamline your payments process and in turn provide your guests with an exceptional payment experience.

SeekomPay integrates seamlessly with Seekom Property Management System and allows you to process guest payments online, including using the gateway to process the payment of remaining balances at checkout or from walk-ins.

Once you’ve completed the merchant application form and signed it, we’ll organise everything for you within seven business days.

We know what a hassle it can be to complete forms, so to make it as easy as possible for you, we’ll probably be able to take a lot of the effort off your hands and pre-populate the application form with the information you provide us during our initial discussions.

Switching to SeekomPay from your current payment provider is easy – if you’re already a Seekom customer, simply contact us and a member of our team will be in touch to help you get started.

If you’re not a customer yet, book your free demo here.

To complete your SeekomPay application form, you’ll need:

• a form of ID (e.g. driver’s licence, passport)
• proof of bank account
• proof of trading address
• average transaction size and annual turnover

We’ve designed SeekomPay with competitive rates and fee structure which will save you money over existing third-party payment gateway suppliers. Our SeekomPay experts will discuss the best rate option for you and walk you through the charges.

Chargebacks are $25 and retrievals are $5.

Yes, you can! And we encourage you to do this as it enables you to minimise or fully negate the cost of your payment gateway.

Adding a surcharge can be a set fee and/or a percentage of the total transaction and can be added during the SeekomPay application process. The Payments Report in your Seekom system will show the total value of the transaction (booking value plus surcharge).

Not at all! Just like Seekom Property Management System, SeekomPay has an open-ended term contract that runs month by month.

With SeekomPay, funds will be deposited into your nominated bank account the next business day.

SeekomPay is on a gross settlement basis, which means that you will get the full transaction value into your account. At the beginning of each month, the merchant service fee and any other transaction-related fees for the previous month will be deducted from your nominated bank account via a Direct Debit Authority.

SeekomPay is currently available in New Zealand and Australia.

Just like Seekom Property Management System, SeekomPay has an open-term contract. If you wish to cancel SeekomPay, you can do so at any time by contacting our support team. We’d be sad to see you go though, and you’re always welcome back!