A sneak peek at our 2024 plans
We’ve made it to late January and you all deserve a pat on the back for the amazing accommodation and hospitality experiences you have provided to travellers during what is traditionally one of the busiest times of the year.
As we head into a new year, know that team Seekom has your back. We’ve got some exciting developments planned for 2024 – many suggested by users – and we wanted to share a few of the most exciting.
SMS upgrade and better calendar
Coming soon, we have a major upgrade to our SMS functionality that will provide lower rates and add a whole lot more options for the ways you can communicate with guests before, during and after their stay. We’re also redesigning and improving the look and feel of the bookings calendar found within Seekom, plus adding some enhancements to make it more user friendly and better optimised for mobile devices
System speed
We know how important it is for Seekom to load quickly when you are checking someone in or trying to create a report during a team meeting, so you can expect to see ongoing improvements to the speed of our system throughout the year.
Message options and refund protection
Looking further ahead, we’re exploring the possibility of extending our automated messaging options so you can reach guests via WhatsApp, and adding an option that would allow you to offer refund protection to your guests as an ‘opt in’ when they make a booking, to mitigate the financial impacts for you and your guests of any bookings that need to be cancelled.
Industry dashboard and AI
We’re also looking at introducing an ‘Industry Dashboard’ that would make benchmarking your property’s performance against key industry metrics easy. We think artificial intelligence has potential too, so we are starting the process of investigating whether adding AI into Seekom might make life easier for you and improve the guest experience. We will of course keep security front of mind and seek your views on AI throughout.
These are just a taste of what’s being considered for the year ahead, thanks in large part to the feedback users have provided via our Seekom Community. If you haven’t yet sent us your ideas, now’s a great time to do so.
With your insights and continued support, Seekom will remain ahead of the pack and continue playing its small but important role in the ongoing success of your business. Here’s to the future!
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