Slice of holiday park heaven humming with Seekom software
Site Manager: Sunny Han
Ōrere Point TOP 10 Holiday Park is looking forward to a busy summer season boosted by a commitment to modernisation from its owners, including upgrading its facilities and using a smart software system that keeps customers singing its praises.
Site Manager Sunny Han says the holiday park is a paradise of tranquil parkland surrounded by forest and bathed in birdsong, with a river wandering gently through on its way to the sea just five minutes’ walk away.
“It’s a classic yet unique slice of Kiwi paradise.”
Nestled on the edge of the Firth of Thames, the holiday park boasts an array of accommodation options, from humble campsites and cabins to motel-style self-contained units. Running the park is made easier by Seekom’s iBex property management software, which powers the bookings calendar, extras, pricing and availability, making it simple for customers to secure bookings and for the holiday park’s staff to manage them.
“Since we started using Seekom in July 2020, it’s made life much easier,” Sunny says.
“We’ve never had a complaint about the booking process.”
Her team of six staff all use Seekom to manage the smooth operation of the holiday park. The flexibility to instantly introduce short term or long-term rate changes, or minimum stay periods, means she can tailor the park’s rates to target peak periods and drive maximum occupancy.
Sunny says she appreciates Seekom being simple for new staff to learn and pick up, and its ability to handle both online and in-person or phone bookings in one place. One particularly helpful feature of the booking system is the option of excluding accommodation units from being booked online, if a room or cabin is undergoing maintenance or a large annual group booking is expected but hasn’t yet been paid for and completely confirmed.
As a cloud-based software solution, Seekom can be accessed on any device connected to the internet - gone are the days of clunky installation disks or hardware requirements that restrict access. In addition, Seekom is self-updating and maintains industry-standard data security to safeguard its customer’s information.
New owner Daniel Yi took ownership of the park in 2008. Since then, a modernisation programme has been underway and the park now boasts a conference room, refurbished games room, enhanced mini golf course, giant chess, a trampoline, spa and sauna, 2GB of on-site Wi-Fi for each guest and just about everything else required for a heavenly holiday.
The 5.29 ha piece of paradise also operates as Daniel Christian Camp and specialises in welcoming church groups, school camps, sports groups and families. It has a history of hospitality, having welcomed guests since 1964, and is looking forward to a bright future with the peak holiday season just round the corner, Sunny says.
“The seasonal break is just round the corner and we’re all really excited about celebrating Christmas with various different Christian groups who will be staying with us.”
Note: Something you may not know, is that we also build websites. Many of our customers have Seekom built, fully managed websites which we maintain, including SEO management. If you’re interested in finding out more about this, get in touch.
One of our amazing business development managers will be in touch to showcase our product to you and talk you through how we can help grow your business.
Our fully scalable Property Management System can provide you the tools and integrations you need to scale and grow your business year round. With the added functionality of a fully integrated channel manager, connect your property or properties to as many channels as you'd like.
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Contact Us
PO Box 9300, Marion Square, Wellington 6141
Phone (NZ) : +64 4 974 9588
Phone (UK) : +44 20 3835 5939
Support: support@seekom.com
Websites: webhelp@seekom.com
Copyright 2024 © Seekom Limited (NZ owned)
Northland holiday park snaps up awards helped by leading software system
Owner operators: Nick and Claire Blake
Whangārei TOP 10 Holiday Park is one of the jewels in the crown of the Northland accommodation scene, with a clutch of awards to shout about and a smooth operation supported by Seekom’s savvy software.
Owner operators Nick Blake and his wife Claire kicked off their hospitality careers at Fox Glacier TOP 10 Holiday Park in 2013, working their way up and buying Whangārei TOP 10 Holiday Park in 2016.
Nick says they changed the Whangārei holiday park’s property management platform to Seekom immediately because they liked how it worked, it was great for group bookings and had everything they wanted to manage the cabins, campsites and caravan sites at the park.
“We’ve used all the major booking and property management systems and we find Seekom suits our park the best.”
The Blakes rely on their silent software partner to quietly take care of business behind the scenes, letting them concentrate on their priorities: friendliness, cleanliness and winning awards!
Whangārei TOP 10 Holiday Park won the Top Guest Experience – Classic Park Award and was runner-up in the ReviewPro Cleanliness Award at this year’s TOP 10 Annual Awards. The recognition builds on its success in the same awards in 2022, where the park won the Top Guest Experience Award – Small Park Award.
Nick says recent Seekom software updates have added functionality that makes life easier for holiday park staff and customers. He’s pleased Seekom understands what its users need rather than adding functionality just for the sake of it.
“Some of the other booking systems have all these bells and whistles that aren’t functionally useful and can make systems complicated for guests to use - Seekom communicates really well with back-end and online booking systems.”
Another benefit of using Seekom is the embedded email and SMS (text) customer communication functionality that saves time and keeps customers updated with everything they need to know to make the most of their stay, he says.
“It’s got some really good automated functionality which sends out emails and texts to customers – it does everything you need.”
Nick says he’s been contacted by a lot of other holiday park managers from across New Zealand since he shifted Whangārei TOP 10 Holiday Park’s systems to Seekom. After explaining the cost, functionality and support benefits Seekom provides, many of them had made the move as well, he says.
“When we changed over to Seekom we brought over about 10 or 12 parks – I would definitely recommend Seekom.”
Seekom’s cloud-based software allows easy access on any browser-equipped device with internet access and handles the heavy lifting of updates, backups, and keeping data secure, giving accommodation providers more time to run their business and look after their customers.
In 2018 Whangārei TOP 10 Holiday Park was inducted into the prestigious 2018 TripAdvisor Hall of Fame, becoming a member of a select group of businesses that have succeeded in achieving TripAdvisor’s Certificate of Excellence for five consecutive years. Continuing its momentum of recognition, the holiday park was recognised as Winner of the Northland Business Excellence Awards in 2019.
Perhaps there’s something in the water in Whangārei, or maybe it’s in the cloud…
Note: Something you may not know, is that we also build websites. Many of our customers have Seekom built, fully managed websites which we maintain, including SEO management. If you’re interested in finding out more about this, get in touch.
One of our amazing business development managers will be in touch to showcase our product to you and talk you through how we can help grow your business.
Our fully scalable Property Management System can provide you the tools and integrations you need to scale and grow your business year round. With the added functionality of a fully integrated channel manager, connect your property or properties to as many channels as you'd like.
Seekom Blog
Smarts to help you operate more effectively and efficiently. From guides of our systems and integrations to tips and tricks you can use every day - we've got you covered.
Contact Us
PO Box 9300, Marion Square, Wellington 6141
Phone (NZ) : +64 4 974 9588
Phone (UK) : +44 20 3835 5939
Support: support@seekom.com
Websites: webhelp@seekom.com
Copyright 2024 © Seekom Limited (NZ owned)
5 Tips for Hotel Software and Hotel Property Management Systems
5 Tips for Hotel Software and Hotel Property Management Systems
Hotel Software and Property Management System functionality is abundant in todays industry. Utilizing cloud based software that adds many levels of functions, reporting and data analysis is very important when operating a Hotel. We've listed the top five tips for you when operating a Hotel and using Hotel Software.
1. Automated Revenue Management
Hotel Software has grown in technology over the years, and gone are the days that you must have a Revenue Manager in your team. The ability to scan competitors, upcoming events and adjust rates automatically can be accessed from companies offering this service, which can significantly reduce costs and overheads in your Hotel. Seekom offer this service using our API connection to European company RoomPriceGenie.
We've seen as a Company significant growth for all types of accommodation providers by using this service. Having the right price, at the perfect time allows you to capitalize on guests looking to book in your area, or at your Hotel specifically.
2. Upselling before the guest arrives
If you're looking to automate your Hotel Software, consider using an Upselling service that will send automated emails to an arrival a month, a week or a day out of their check in time. The ability to offer the guest extra features, amenities, tours and other extras can lead to a significant increase on the total room value, and their booking. Not only this, but you're providing the guest with more options.
A report published by HotelSpeak in 2020 stated that the distribution of what is sold via an upsell varies depending on the location and size of the hotel. As a Hotelier you know your guests best - so add the extras you think make your Hotel special!
Psst - Seekom also offer this functionality. Head over to our upselling page here to learn more.
3. Tracking the data on your platforms
Analyzing your Hotel Software channels is one of the most key aspects to understanding what your guests and potential guests want. Consider adding Google Analytics to your website with specific goals and conversions set up, add Facebook and Instagram Pixel information so that you can advertise to users who dropped off your website, generate reports so that you can digest the information through channels and figure out your personas and demographics. The list is huge for this one, if you're not sure where to start you could always look at hiring a marketing professional.
4 Housekeeping Applications
Just like revenue management, you can now save significant time by using a Housekeeping application such as HKeeper. Track job sheets, assign work, manage staff and cleaning duties, assign roles and more within an app such as this. The app can be given to all staff to improve productivity and efficiency, as well allowing the manager or GM to track and report on workload and jobs done. This information can also be parsed or handed over to the reception staff to communicate with a new arrival. (e.g - their room has been cleaned and are able to check in early)
5. Dashboards & Reporting
Viewing occupancy & revenue at a glance is important to management to plan marketing initiatives, rate adjustment, events and more in todays market. The ability to produce reports using different factors and metrics allows you to quickly astatine the data you require to make certain decisions and it has never been easier with Property Management Systems and Software providers to provide you with this information. Coupled with Marketing data and website data you act assured that you're making the right move forward for your Hotel.
One of our amazing business development managers will be in touch to showcase our product to you and talk you through how we can help grow your business.
Our fully scalable Property Management System can provide you the tools and integrations you need to scale and grow your business year round. With the added functionality of a fully integrated channel manager, connect your property or properties to as many channels as you'd like.
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