Give Guests What They Want: Fast, Reliable SMS Communication
Guests today expect fast, seamless communication. They want instant confirmations, quick answers, and easy access to information - and in many cases, they prefer the simplicity and reliability of SMS over email or phone.
That’s where our integrated SMS functionality comes in. It lets you communicate efficiently at every stage of a guest’s journey - from booking to post-stay - without adding complexity to your workflow.
Why Seekom SMS Works for You
Bringing together automation, flexibility, and simplicity, enabling you to communicate with guests effortlessly and professionally:
- Instant engagement: Send confirmations, check-in reminders, and updates with a few clicks. Guests get the information they need, when they need it.
- Scheduled messaging: Automate pre-arrival instructions, room-ready alerts, check-out details, and post-stay thank-yous or review requests.
- Two-way conversation: Guests can reply directly, asking questions, requesting upgrades, or giving feedback - all logged against their booking.
- Bulk messaging: Notify multiple guests simultaneously - ideal for weather alerts, road closures, or last-minute changes.
- Personalised offers & upsells: Promote room upgrades, late check-outs, spa packages, or local experiences, tailored to each guest.
The Benefits
1. Enhance Guest Satisfaction
- SMS is fast, direct, and almost always read instantly, ensuring important messages aren’t missed.
- Guests get everything they need - booking confirmations, check-in instructions, Wi-Fi details, and checkout info - without having to call or search emails.
- Automated reminders reduce misunderstandings and help ensure a smoother stay.
2. Increase Revenue
- Send timely, targeted offers - room upgrades, late check-outs, spa packages, or local experiences - to boost ancillary revenue.
- SMS is personal and immediate, so messages are more likely to be noticed and acted on than emails or flyers.
3. Save Staff Time
- Automate routine messages - confirmations, check-in instructions, pre-arrival notes, checkout reminders - so your team can focus on in-person service.
- Two-way SMS lets guests request extras without calling (e.g., extra towels, late checkout, room service), making service more efficient and less disruptive.
- All guest communications are logged and linked to their booking, reducing errors, lost messages, or double handling.
4. Build Loyalty
- Welcome messages, thank-yous, and review requests make guests feel valued and build trust - increasing repeat bookings, positive reviews, and recommendations.
Why Now
With peak season fast approaching, and in an age where everyone carries a mobile phone, guests expect fast, clear, and convenient communication - not phone calls or having to check emails. SMS meets them where they are: on their phones, ready to respond.
Whether you run a small B&B, a motel, or a large holiday park, Seekom SMS scales to your needs. No operational overhaul is required - just smarter communication that saves work and elevates service.
Get Started Today
Ditch juggling calls, emails, and notes - a dedicated SMS system makes communication smooth and simple.
Texting is efficient, personal, and effective, helping you improve guest experiences, boost revenue, and streamline operations without overburdening staff.
Give your guests the reliable service they expect - and yourself the tools to deliver it.
Ready to get started? Check out our SMS Messaging guide for step-by-step instructions or contact our friendly support team for assistance.
Note: Something you may not know is that we also build websites. Many of our customers have Seekom-built, self managed websites with full control, backed by our expert setup and support. If you’re interested in finding out more, please get in touch.
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Enhance Your Guest Experience With SMS
In today’s fast-paced hospitality industry, guests expect seamless communication and real-time updates. Our SMS solution helps you deliver just that.
Our built-in Seekom guest messaging SMS solution helps you deliver just that, and we're giving you the chance to try it at your accommodation by signing up to receive three months of free SMS credit.
Read on to discover the benefits and sign-up for the special offer (offer expires on 31 March, so get in quick!).
Key features
- Instant engagement: Send booking confirmations, check-in reminders, and updates instantly
- Automate operations: Free up staff by automating routine messages (Wi-Fi, check-out details, etc)
- Personalised service: Offer room upgrades, promotions, and local tips via SMS
- Set and forget: These can be scheduled ahead of time and applied to all future bookings
Benefits
- Fewer missed bookings and less confusion
- Guests are always kept up to date with the status of their booking
- Guests receive personalised welcome messages with essential details
- Save staff time by reducing the number of enquiries from guests seeking key information (Wi-Fi password, check out time etc)
- Increase your revenue by promoting premium services
- Encourage repeat bookings
- Get more Google reviews that highlight your property to prospective guests
Why choose our SMS solution?
- Simple integration: Works seamlessly with Seekom’s property management system (PMS)
- Cost and time savings: Save on phone calls and reduce manual labour with automated workflows
- Enhanced guest satisfaction: Improve communication for a better guest experience, more repeat bookings, and glowing Google reviews that showcase your property
- Scalable: Ideal for any property, from B&Bs to hotel chains
Special offer – try it FREE!
Never tried SMS before? Enjoy three consecutive months of free messaging (up to $40/month value)*. This is equivalent to over 200 messages per month. Experience the power of SMS with no obligation. Set up is fast, and our team can help you create scheduled templates. See first-hand how SMS can elevate your guest experience and streamline operations.
*Terms and conditions apply.
Ready to upgrade your communication?
Check out our SMS upgrade guide, or contact our support team and they will be happy to assist you in getting things set up. Just email them at support@seekom.com.
In order to receive your credit (applied retrospectively - see terms and conditions) and take advantage of this three-month promo period, you will need to opt-in before 31 March by clicking here.
Terms and conditions
- Your promo period will begin on the day you send your first SMS message after opting into this offer.
- The special offer applies per account, rather than per property.
- Credits will only be applied for SMS messages sent within three consecutive months.
- Any messages sent that exceed the $40/month trial period allocation will be charged at their standard rate.
- Credits do not roll over. For example, if you use $23 in a month, you will receive a $23 credit; the remaining $17 will not carry over as credit.
- You will receive a monthly invoice for SMS usage, and the credit will be applied to your account afterwards. Monthly credits will start being applied approximately 30 days from when you opt in to the SMS promo deal (with variance due to weekends). Please note, this may fall outside of your regular billing cycle.
- This special offer is only available to customers who opt in and send their first SMS before March 31, 2025.
Recent Blog Post
Smarts to help you operate more effectively and efficiently. From guides of our systems and integrations to tips and tricks you can use every day - we've got you covered.
Get more stories from Seekom in your inbox.
Contact Us
4/234 Wakefield Street, Te Aro, Wellington 6011
Phone (NZ) : +64 4 974 9588
Phone (UK) : +44 20 3835 5939
Support: support@seekom.com
Websites: webhelp@seekom.com
Connect With Us
Copyright 2025 © Seekom Limited (NZ owned)