Enhancing your security: Two-factor authentication coming soon to Seekom
Get ready for a significant security upgrade! We're excited to announce that two-factor authentication (2FA) will be rolling out to all Seekom users in the next quarter. This enhancement will help protect both your business and your guests' information with minimal effect on your operations.
What is 2FA?
2FA is a security protocol that requires two forms of verification to be provided before access is granted to a user account or system – like requiring two keys to unlock a door rather than just one. This added layer of security ensures that only authorised users can gain access, even if someone else knows the password.
Why does it need to be done?
Enabling two-factor authentication (2FA) is important because it adds an extra layer of security to your account, making it much harder for unauthorised users to gain access:
- Strengthens security: 2FA requires two forms of verification - typically something you know (your password) and something you have (like your smartphone or an authentication app). Even if someone steals your password, they can’t access your account without the second factor.
- Protects against phishing: Phishing attacks can trick you into revealing your password, but with 2FA, even if your password is compromised, the phisher would still need the second factor to complete the login.
- Prevents account takeovers: With the extra layer of security, 2FA greatly reduces the chances of hackers taking over your account, especially when passwords are shared or reused across different sites by different people.
- Safeguards sensitive information: For accounts holding sensitive information – such as guests’ personal information, bank details and emails – 2FA helps prevent unauthorised access that could result in identity theft, financial loss, or privacy breaches.
2FA is a simple and effective way to significantly improve your online security and protect both your and your customers' personal information, as well as limit the chance of reputational damage to your business.
Setting up 2FA is quick, easy and typically takes less than five minutes per user. Each user on your Seekom account will just need to download either the Google Authenticator App or Microsoft Authenticator App on their smartphone, scan a QR code from your Seekom account, and they’ll be ready to go with an extra layer of security armour protecting your data.
We regard 2FA as such an essential part of our online security approach that all Seekom staff are required to use 2FA and cannot access our Seekom iBex system without it.
Rest assured we will try to make the upgrade to 2FA go as smoothly as possible for you.
What to do to get ready for 2FA?
Make sure everyone is set up with their own individual logins. We offer unlimited user logins with all our plans to make this easy (unlike some of our competitors who charge for additional users). A user guide on how to set up staff logins can be viewed here.
Having all staff set up with their own login is best practice, as it allows you to see who has done what on the system, whether making a booking, upselling an item or actioning a rate change.
2FA works for both Google Authenticator app and Microsoft Authenticator App, with each user needing access to their own smartphone to activate their unique code.
When 2FA is first rolled out it will be a ‘soft launch’, which means you’ll be able to opt in and set up 2FA at a time that’s convenient for you and your accommodation property, rather than being made to do it immediately, including potentially during peak check-in times. The opt in option will be available for a few weeks, after which it will become compulsory and will be switched on for all accounts.
For the time being we just want to make you aware of the forthcoming 2FA roll out. No action is required on your part for now, although it’s an ideal time to make sure all your staff have their own individual logins.
We’ll confirm the start date of the soft launch roll out closer to the time and will look forward to taking the next step in our mission to keep your business and the data it holds safer and more secure than ever before.
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