Two-factor authentication now available for Seekom users
We're thrilled to announce that two-factor authentication (2FA) is now available for all Seekom users! This important security enhancement is a significant step forward in our commitment to protecting your business data and your guests' information.
Opt-in available now
Starting today, you can enable 2FA for your Seekom account by simply filling out this form and submitting it to our support team. Once activated, 2FA will apply to all staff set up as users within your account, providing comprehensive protection across your entire team.
The opt-in period will run for just over one month and gives you the flexibility to implement 2FA at your convenience. You can choose when best to activate it based on your property's schedule and staff availability, ensuring a smooth transition.
2FA starts becoming mandatory from 20 May
While 2FA is currently optional, it will begin to become mandatory for all Seekom accounts from 20 May onwards to keep you, other clients and guests as secure as possible and futureproof online security. This rollout will happen in tranches, becoming mandatory for some accounts slightly earlier than others. The opt-in period currently underway gives you several weeks to prepare your team and implement the change when it works best for you.
Why 2FA is necessary
In today's digital landscape, 2FA has become standard practice to safeguard companies’ data across all types of industries and protect them from the reputational damage that data breaches can cause. Businesses worldwide are choosing to adopt this critical security measure to protect sensitive information and prevent it from falling into the wrong hands.
By requiring a second verification factor beyond just a password, 2FA creates a substantial barrier against unauthorised access. This is particularly important for accommodation providers, which handle guests' personal and financial information daily, including banking information such as credit card details.
Setup is simple
Implementing 2FA is easy and straightforward for users. After downloading either the Google Authenticator App or Microsoft Authenticator App on their smartphone, all they need to do is scan a QR code from your Seekom account and 2FA will be activated.
Once set up is complete, each user will need to use both their password and a time-sensitive code from their authenticator app to log in to your system. View our 2FA user guide for more information.
Preparing your team
If you haven't already done so, now is an ideal time to ensure all your staff have their own individual Seekom logins – to make this easy we include unlimited user accounts with all plans.
Setting up individual logins prepares you for 2FA implementation and also improves accountability by tracking which team member performs specific actions in your system. To find out how to set up staff logins check out our handy guide.
Ready to get started?
We encourage you to opt in to 2FA as soon as possible rather than waiting until it becomes mandatory. Early adoption allows your team to become familiar with the new login process at a time that suits you.
Thank you for partnering with us in creating a more secure environment for your business and guests. Together, we're taking an important step forward in protecting what matters most.
If you have any questions about the 2FA implementation process, please read our 2FA user guide or contact our friendly support team.
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