Seekom's new smart SMS system is here
We’re excited to share Seekom’s upgraded SMS system to help you improve the way you communicate with your customers.
As well as making it easier to build better relationships with your guests, this latest enhancement lets you take advantage of opportunities to upsell and gather guest feedback.
What's changed?
This first phase of our SMS (text) overhaul allows you to message multiple guests at once, receive and manage replies to text messages you send out using the Seekom system, and schedule a series of text messages designed to add value and guide your guests throughout their stay.
Text multiple recipients at once
The ability to text one message to multiple guests at once saves time and effort compared to individual communications.
It can be particularly valuable in instances where you need to communicate unforeseen events, such as an early closure of your office due to a family emergency or a major slip on a nearby road that means guests need to take a different route to reach your property.
Receive and manage replies to one-on-one messages
Previously our system didn’t enable customers to respond to the text messages you sent them. Our SMS upgrade changes this by allowing guests to respond to any one-on-one messages you send them and enter into conversations. Texts from guests will now be linked to their booking, allowing you to see a record of your communications, whether they are requests for upgrades or valuable feedback.
Text scheduling
You can now schedule text messages in advance. This opens the door to being able to set up automated messages to customers at key touchpoints like booking confirmation, check in, or after they check out.
Below is an example of how you might use this to add value and guide guests throughout their stay:
- When they book: Give guests confidence with an instant booking confirmation.
- Pre-arrival: Offer an upgrade – this is a great opportunity to upsell.
- Day of arrival: Provide contactless check in details to make check in a breeze.
- During stay: Text your guests the Wi-Fi password or an offer of optional add-ons.
- Pre-departure: Provide departure information and an upgrade offer for late check out.
- After departure: Thank you message and request for guest to post a review.
Why use SMS?
- There are 7 billion phones in the world.
- 91% of adults keep their phones within arms reach at all times.
- 98% of SMS messages are opened in the first three minutes.
- More phones are set up to receive SMS than email.
* Source: Modica Group.
Recent Blog Post
Smarts to help you operate more effectively and efficiently. From guides of our systems and integrations to tips and tricks you can use every day - we've got you covered.
Seekom takes security seriously: From phishing simulations to IT health checks
Seekom takes security seriously: From phishing simulations to IT health checks Is online security front of mind in your accommodation business? The consequences of a security breach can be major and include financial loss, reputational damage and losing the trust of your customers. At Seekom, we believe security is paramount and have recently taken some extra steps to keep […]
Save time and boost security with Seekom’s latest improvements
Save time and boost security with Seekom’s latest improvements As part of our constant commitment to improving Seekom’s functionality to save you time and keep your systems and data more secure, we’re highlighting three of our latest system enhancements. Discover how to save time by addressing emails to groups and locating guest details with handy new search fields, plus be […]
Stay scam savvy: keep your guard up with Seekom
Stay scam savvy: keep your guard up with Seekom While customers bear some personal responsibility for avoiding scams, it’s also crucial that companies can be relied on to safeguard the data they hold on their customers’ behalf. After all, the last thing you want is for any credit card details or your business’ email list to be stolen by scammers […]
Sign Up For Updates
Contact Us
PO Box 9300, Marion Square, Wellington 6141
Phone (NZ) : +64 4 974 9588
Phone (UK) : +44 20 3835 5939
Support: support@seekom.com
Websites: webhelp@seekom.com
Copyright 2024 © Seekom Limited (NZ owned)