How Seekom Helps Staff Stay Stress-Free at Spring Creek Holiday Park

Running a popular holiday park is no small task, but Seekom’s property management system has made operations much smoother for managers Judy and Gert Theron.

Nestled just outside Blenheim, Spring Creek Holiday Park spans 5.5 acres with 74 campsites and 26 units, offering travellers a picturesque getaway in New Zealand’s magical Marlborough region.

A seamless booking system and efficient, warm guest communications are vital to the holiday experience, and thankfully Judy knows a good system when she sees one.

Judy says she immediately saw the value in Seekom’s software when she and Gert came on as the managers of the holiday park four years ago.

“The more you use the system, the more you get out of it,” she says. “Some users just use it for bookings, but you can utilise it for reporting, payments, and all your guest communications.”

One of the most recent Seekom features Spring Creek Holiday Park has implemented is SMS messaging, a tool that has quickly become an integral part of their day-to-day operations.

“We started using it in October or November, just after it launched, and now we use it every single day.”

From notifying late arrivals of their site numbers to sending gentle payment reminders, SMS messaging has transformed the way Spring Creek Holiday Park interacts with guests. Unlike emails, which can go unread while guests are enjoying their holidays, text messages ensure quick responses and seamless communication.

She says the park has found guests respond to SMS messages more quickly than email as a lot of people don’t check their emails regularly while on holiday.

Seekom’s PMS doesn’t just enhance guest interactions – it also frees up valuable time for Judy and her team.

“I can get things done quickly, which leaves me a little bit of time for a glass of wine in the evening.”

The system is also very easy to learn, which is essential for a busy team.

“It literally took me 48 hours when I first arrived, and I was up and running. And when I train my staff to use it, they pick it up really fast.”

Seekom plays a crucial role in keeping Spring Creek Holiday Park running smoothly, with three office staff regularly using the system.

“We are really happy with Seekom. You just have to get the right package that works for you, but when you do, it is really powerful.”