How Seekom Helps Staff Stay Stress-Free at Spring Creek Holiday Park
Managers: Judy and Gert Theron
Running a popular holiday park is no small task, but Seekom’s property management system has made operations much smoother for managers Judy and Gert Theron.
Nestled just outside Blenheim, Spring Creek Holiday Park spans 5.5 acres with 74 campsites and 26 units, offering travellers a picturesque getaway in New Zealand’s magical Marlborough region.
A seamless booking system and efficient, warm guest communications are vital to the holiday experience, and thankfully Judy knows a good system when she sees one.
Judy says she immediately saw the value in Seekom’s software when she and Gert came on as the managers of the holiday park four years ago.
“The more you use the system, the more you get out of it,” she says. “Some users just use it for bookings, but you can utilise it for reporting, payments, and all your guest communications.”
One of the most recent Seekom features Spring Creek Holiday Park has implemented is SMS messaging, a tool that has quickly become an integral part of their day-to-day operations.
“We started using it in October or November, just after it launched, and now we use it every single day.”
From notifying late arrivals of their site numbers to sending gentle payment reminders, SMS messaging has transformed the way Spring Creek Holiday Park interacts with guests. Unlike emails, which can go unread while guests are enjoying their holidays, text messages ensure quick responses and seamless communication.
She says the park has found guests respond to SMS messages more quickly than email as a lot of people don’t check their emails regularly while on holiday.
Seekom’s PMS doesn’t just enhance guest interactions – it also frees up valuable time for Judy and her team.
“I can get things done quickly, which leaves me a little bit of time for a glass of wine in the evening.”
The system is also very easy to learn, which is essential for a busy team.
“It literally took me 48 hours when I first arrived, and I was up and running. And when I train my staff to use it, they pick it up really fast.”
Seekom plays a crucial role in keeping Spring Creek Holiday Park running smoothly, with three office staff regularly using the system.
“We are really happy with Seekom. You just have to get the right package that works for you, but when you do, it is really powerful.”
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Northland holiday park snaps up awards helped by leading software system
Owner operators: Nick and Claire Blake
Whangārei TOP 10 Holiday Park is one of the jewels in the crown of the Northland accommodation scene, with a clutch of awards to shout about and a smooth operation supported by Seekom’s savvy software.
Owner operators Nick Blake and his wife Claire kicked off their hospitality careers at Fox Glacier TOP 10 Holiday Park in 2013, working their way up and buying Whangārei TOP 10 Holiday Park in 2016.
Nick says they changed the Whangārei holiday park’s property management platform to Seekom immediately because they liked how it worked, it was great for group bookings and had everything they wanted to manage the cabins, campsites and caravan sites at the park.
“We’ve used all the major booking and property management systems and we find Seekom suits our park the best.”
The Blakes rely on their silent software partner to quietly take care of business behind the scenes, letting them concentrate on their priorities: friendliness, cleanliness and winning awards!
Whangārei TOP 10 Holiday Park won the Top Guest Experience – Classic Park Award and was runner-up in the ReviewPro Cleanliness Award at this year’s TOP 10 Annual Awards. The recognition builds on its success in the same awards in 2022, where the park won the Top Guest Experience Award – Small Park Award.
Nick says recent Seekom software updates have added functionality that makes life easier for holiday park staff and customers. He’s pleased Seekom understands what its users need rather than adding functionality just for the sake of it.
“Some of the other booking systems have all these bells and whistles that aren’t functionally useful and can make systems complicated for guests to use - Seekom communicates really well with back-end and online booking systems.”
Another benefit of using Seekom is the embedded email and SMS (text) customer communication functionality that saves time and keeps customers updated with everything they need to know to make the most of their stay, he says.
“It’s got some really good automated functionality which sends out emails and texts to customers – it does everything you need.”
Nick says he’s been contacted by a lot of other holiday park managers from across New Zealand since he shifted Whangārei TOP 10 Holiday Park’s systems to Seekom. After explaining the cost, functionality and support benefits Seekom provides, many of them had made the move as well, he says.
“When we changed over to Seekom we brought over about 10 or 12 parks – I would definitely recommend Seekom.”
Seekom’s cloud-based software allows easy access on any browser-equipped device with internet access and handles the heavy lifting of updates, backups, and keeping data secure, giving accommodation providers more time to run their business and look after their customers.
In 2018 Whangārei TOP 10 Holiday Park was inducted into the prestigious 2018 TripAdvisor Hall of Fame, becoming a member of a select group of businesses that have succeeded in achieving TripAdvisor’s Certificate of Excellence for five consecutive years. Continuing its momentum of recognition, the holiday park was recognised as Winner of the Northland Business Excellence Awards in 2019.
Perhaps there’s something in the water in Whangārei, or maybe it’s in the cloud…
Note: Something you may not know is that we also build websites. Many of our customers have Seekom-built, self managed websites with full control, backed by our expert setup and support. If you’re interested in finding out more, please get in touch.
Seekom Blog
Smarts to help you operate more effectively and efficiently. From guides of our systems and integrations to tips and tricks you can use every day - we've got you covered.
Contact Us
4/234 Wakefield Street, Te Aro, Wellington 6011
Phone (NZ) : +64 4 974 9588
Phone (UK) : +44 20 3835 5939
Support: support@seekom.com
Websites: webhelp@seekom.com
Connect With Us
Copyright 2025 © Seekom Limited (NZ owned)