Seekom's new smart SMS system is here
We’re excited to share Seekom’s upgraded SMS system to help you improve the way you communicate with your customers.
As well as making it easier to build better relationships with your guests, this latest enhancement lets you take advantage of opportunities to upsell and gather guest feedback.
What's changed?
This first phase of our SMS (text) overhaul allows you to message multiple guests at once, receive and manage replies to text messages you send out using the Seekom system, and schedule a series of text messages designed to add value and guide your guests throughout their stay.
Text multiple recipients at once
The ability to text one message to multiple guests at once saves time and effort compared to individual communications.
It can be particularly valuable in instances where you need to communicate unforeseen events, such as an early closure of your office due to a family emergency or a major slip on a nearby road that means guests need to take a different route to reach your property.
Receive and manage replies to one-on-one messages
Previously our system didn’t enable customers to respond to the text messages you sent them. Our SMS upgrade changes this by allowing guests to respond to any one-on-one messages you send them and enter into conversations. Texts from guests will now be linked to their booking, allowing you to see a record of your communications, whether they are requests for upgrades or valuable feedback.
Text scheduling
You can now schedule text messages in advance. This opens the door to being able to set up automated messages to customers at key touchpoints like booking confirmation, check in, or after they check out.
Below is an example of how you might use this to add value and guide guests throughout their stay:
- When they book: Give guests confidence with an instant booking confirmation.
- Pre-arrival: Offer an upgrade – this is a great opportunity to upsell.
- Day of arrival: Provide contactless check in details to make check in a breeze.
- During stay: Text your guests the Wi-Fi password or an offer of optional add-ons.
- Pre-departure: Provide departure information and an upgrade offer for late check out.
- After departure: Thank you message and request for guest to post a review.
Why use SMS?
- There are 7 billion phones in the world.
- 91% of adults keep their phones within arms reach at all times.
- 98% of SMS messages are opened in the first three minutes.
- More phones are set up to receive SMS than email.
* Source: Modica Group.
Recent Blog Post
Smarts to help you operate more effectively and efficiently. From guides of our systems and integrations to tips and tricks you can use every day - we've got you covered.
Keeping data secure: playing it safe online is a team effort
Keeping data secure: playing it safe online is a team effort Keeping sensitive data and systems safe is crucial for businesses seeking to survive and thrive online – including the accommodation industry. Whilst Seekom’s suite of security solutions provide top-of-the-line security, it’s key to know that online security is a team effort as a chain is only as strong as […]
- « Previous
- 1
- 2
Sign Up For Updates
Contact Us
PO Box 9300, Marion Square, Wellington 6141
Phone (NZ) : +64 4 974 9588
Phone (UK) : +44 20 3835 5939
Support: support@seekom.com
Websites: webhelp@seekom.com
Copyright 2024 © Seekom Limited (NZ owned)