Luxury lodge lands legendary accolade aided by electronic ‘employee of the year’

Owners: Max and Robyn Reelick

Nelson’s Palazzo Motor Lodge is revelling in a run of recognition, reaping a range of awards due to the welcoming, customer-focused approach of owners Max and Robyn Reelick and star back-office support from software MVP Seekom.

The luxurious five-star motel offers 16 spacious apartments, including 10 with their own private spas, making it a popular choice for guests who appreciate Italian style and a touch of class.

Max says it was a “no brainer” to choose Seekom’s iBex management software when he and Robyn bought the motel four-and-a-half years ago.

“Seekom is one-stop shop which not a lot of providers offer – the whole platform is really user-friendly and they’re always tweaking it with useful bits and pieces.”

Palazzo Motor Lodge was included in Tripadvisor’s illustrious Travellers’ Choice Best of the Best Hotels list for 2023, joining an A-list of legendary establishments that have received such consistently brilliant reviews that Tripadvisor ranks them in the top 1 per cent of hotels worldwide.

Having garnered such outstanding recognition, it’s no surprise Palazzo Motor Lodge recently won the New Zealand’s Best Motel – Under 25 Rooms at Hospitality New Zealand’s Awards for Excellence for the second year in a row.

Max says Seekom software takes care of all the bookings, stores guest bookings in one place and manages all the little details behind the hotel’s operation, allowing it to rightfully claim the title of “employee of the year”.

“Every hotel operator’s nightmare is having a double booking when the town is full, and you don’t get that with Seekom – it helps you sleep better at night.”

Seekom cloud-based software also plays a role in boosting the lodge’s bookings because the platform is user friendly for customers as well as staff and managers, he says.

“It has a great customer portal.”

Max and Robyn rely on motel minders to take time out from the demands of running a high-end establishment and enjoy a well-deserved holiday. Max says Seekom makes it simple for the minders to step into their shoes because it’s so easy to train them up on the software.

“As soon as you say ‘Seekom', they say ‘fantastic’. Last year I trained someone up on Seekom who had never had any experience in hotel management - we left them for two weeks and there wasn’t a problem. It’s an easy system to use and Seekom’s support team is readily available to contact if you have any questions.”

In contrast with another property management system he used in the past, Max has found Seekom to be proactive in adapting to the needs of its users.

“Seekom comes and offers new tools on a yearly basis that are beneficial to users, and their channel manager encompasses everything. They built such a good product years ago and have tweaked it organically to make it seamless.”

The elegant Italian-styled motel aims to cater for everything the discerning guest might require, offering a concierge service, wireless chargers and fast internet access to suit the requirements of corporate guests, as well as a handy deliver-to-your-door laundry service.

Nestled in the heart of the city, its location is hard to beat, with Max describing it as a “five- minute walk or 10-minute stumble” to anywhere in central Nelson’s vibrant arts, culture and restaurant scene.

He says he’s thrilled Palazzo Motor Lodge has been recognised as one of the world’s premier accommodation providers and recognises Seekom’s role in securing the awards that take pride of place in the motel’s reception area.

“We’re proud to have an association with Seekom – we find their synergy and ethos to be the same as ours. Winners surround themselves with winners.”

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Note: Something you may not know, is that we also build websites. Many of our customers have Seekom built, fully managed websites which we maintain, including SEO management. If you’re interested in finding out more about this, get in touch.

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Whangarei TOP 10 Holiday Park

Slice of holiday park heaven humming with Seekom software

Site Manager: Sunny Han

Ōrere Point TOP 10 Holiday Park is looking forward to a busy summer season boosted by a commitment to modernisation from its owners, including upgrading its facilities and using a smart software system that keeps customers singing its praises.

Site Manager Sunny Han says the holiday park is a paradise of tranquil parkland surrounded by forest and bathed in birdsong, with a river wandering gently through on its way to the sea just five minutes’ walk away.

“It’s a classic yet unique slice of Kiwi paradise.”

Nestled on the edge of the Firth of Thames, the holiday park boasts an array of accommodation options, from humble campsites and cabins to motel-style self-contained units. Running the park is made easier by Seekom’s iBex property management software, which powers the bookings calendar, extras, pricing and availability, making it simple for customers to secure bookings and for the holiday park’s staff to manage them.

“Since we started using Seekom in July 2020, it’s made life much easier,” Sunny says.

“We’ve never had a complaint about the booking process.”

Her team of six staff all use Seekom to manage the smooth operation of the holiday park. The flexibility to instantly introduce short term or long-term rate changes, or minimum stay periods, means she can tailor the park’s rates to target peak periods and drive maximum occupancy.

Sunny says she appreciates Seekom being simple for new staff to learn and pick up, and its ability to handle both online and in-person or phone bookings in one place. One particularly helpful feature of the booking system is the option of excluding accommodation units from being booked online, if a room or cabin is undergoing maintenance or a large annual group booking is expected but hasn’t yet been paid for and completely confirmed.

As a cloud-based software solution, Seekom can be accessed on any device connected to the internet - gone are the days of clunky installation disks or hardware requirements that restrict access. In addition, Seekom is self-updating and maintains industry-standard data security to safeguard its customer’s information.

New owner Daniel Yi took ownership of the park in 2008. Since then, a modernisation programme has been underway and the park now boasts a conference room, refurbished games room, enhanced mini golf course, giant chess, a trampoline, spa and sauna, 2GB of on-site Wi-Fi for each guest and just about everything else required for a heavenly holiday.

The 5.29 ha piece of paradise also operates as Daniel Christian Camp and specialises in welcoming church groups, school camps, sports groups and families. It has a history of hospitality, having welcomed guests since 1964, and is looking forward to a bright future with the peak holiday season just round the corner, Sunny says.

“The seasonal break is just round the corner and we’re all really excited about celebrating Christmas with various different Christian groups who will be staying with us.”

 

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Note: Something you may not know, is that we also build websites. Many of our customers have Seekom built, fully managed websites which we maintain, including SEO management. If you’re interested in finding out more about this, get in touch.

Contact Us

PO Box 9300, Marion Square, Wellington 6141
Phone (NZ) : +64 4 974 9588
Phone (UK) : +44 20 3835 5939
Support: support@seekom.com
Websites: webhelp@seekom.com

Connect With Us

 Copyright 2022 © Seekom Limited (NZ owned)

Whangarei TOP 10 Holiday Park

Northland holiday park snaps up awards helped by leading software system

Owner operators: Nick and Claire Blake

Whangārei TOP 10 Holiday Park is one of the jewels in the crown of the Northland accommodation scene, with a clutch of awards to shout about and a smooth operation supported by Seekom’s savvy software.

Owner operators Nick Blake and his wife Claire kicked off their hospitality careers at Fox Glacier TOP 10 Holiday Park in 2013, working their way up and buying Whangārei TOP 10 Holiday Park in 2016.

Nick says they changed the Whangārei holiday park’s property management platform to Seekom immediately because they liked how it worked, it was great for group bookings and had everything they wanted to manage the cabins, campsites and caravan sites at the park.

“We’ve used all the major booking and property management systems and we find Seekom suits our park the best.”

The Blakes rely on their silent software partner to quietly take care of business behind the scenes, letting them concentrate on their priorities: friendliness, cleanliness and winning awards!

Whangārei TOP 10 Holiday Park won the Top Guest Experience – Classic Park Award and was runner-up in the ReviewPro Cleanliness Award at this year’s TOP 10 Annual Awards. The recognition builds on its success in the same awards in 2022, where the park won the Top Guest Experience Award – Small Park Award.

Nick says recent Seekom software updates have added functionality that makes life easier for holiday park staff and customers. He’s pleased Seekom understands what its users need rather than adding functionality just for the sake of it.

“Some of the other booking systems have all these bells and whistles that aren’t functionally useful and can make systems complicated for guests to use - Seekom communicates really well with back-end and online booking systems.”

Another benefit of using Seekom is the embedded email and SMS (text) customer communication functionality that saves time and keeps customers updated with everything they need to know to make the most of their stay, he says.

“It’s got some really good automated functionality which sends out emails and texts to customers – it does everything you need.”

Nick says he’s been contacted by a lot of other holiday park managers from across New Zealand since he shifted Whangārei TOP 10 Holiday Park’s systems to Seekom. After explaining the cost, functionality and support benefits Seekom provides, many of them had made the move as well, he says.

“When we changed over to Seekom we brought over about 10 or 12 parks – I would definitely recommend Seekom.”

Seekom’s cloud-based software allows easy access on any browser-equipped device with internet access and handles the heavy lifting of updates, backups, and keeping data secure, giving accommodation providers more time to run their business and look after their customers.

In 2018 Whangārei TOP 10 Holiday Park was inducted into the prestigious 2018 TripAdvisor Hall of Fame, becoming a member of a select group of businesses that have succeeded in achieving TripAdvisor’s Certificate of Excellence for five consecutive years. Continuing its momentum of recognition, the holiday park was recognised as Winner of the Northland Business Excellence Awards in 2019.

Perhaps there’s something in the water in Whangārei, or maybe it’s in the cloud…

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Note: Something you may not know, is that we also build websites. Many of our customers have Seekom built, fully managed websites which we maintain, including SEO management. If you’re interested in finding out more about this, get in touch.

Contact Us

PO Box 9300, Marion Square, Wellington 6141
Phone (NZ) : +64 4 974 9588
Phone (UK) : +44 20 3835 5939
Support: support@seekom.com
Websites: webhelp@seekom.com

Connect With Us

 Copyright 2022 © Seekom Limited (NZ owned)